Customer Retention people are my newest best friends. These folks have the power to throw sweet deals at you if you ever try to cancel a service or return a product. Whether it’s with a 50% discount or 3 months free service, their only purpose is to keep your credit card on file. If you think you’re getting a bad deal on anything (and most of us are), take 10 minutes out of your day and call that 1-800* number on the back of the box.

*1-880 if you’re calling from Jamaica. You’re welcome.

Post Script:

The XM Radio call center is based in Jamaica. Portmore no less. I used up valuable international minutes (as much time spent holding as talking to someone) while calling across the street. I should have just jogged over there or asked for the dude’s cell number.